"Twitter Town Hall audience" by Official White House Photo by Pete Souza - http://www.whitehouse.gov/blog/2011/07/07/president-obama-twitter-town-hall-economy-jobs-deficit-and-space-exploration. Licensed under Public domain via Wikimedia Commons - http://commons.wikimedia.org/wiki/File:Twitter_Town_Hall_audience.jpg#mediaviewer/File:Twitter_Town_Hall_audience.jpg

How to stop the meeting-during-the-meeting

The inspiration for this article came from a reader who wanted me to weigh in on a disturbing trend she’d observed — people instant messaging and texting about a meeting while in the meeting. She’s called it the meeting’s “sub-text,” which I found hilarious. A clear sign of dysfunction that I have warned organizations …

Jim Collins Three Circles and the Hedgehog Concept for Personal Effectiveness

How life can go from good to great

Jim Collins’s 2001 business literature classic, Good to Great, gave the world of business and organizational thought many gifts. The years of research and analysis that went in to the insightful tome provided a sound foundation for drawing some powerful conclusions about what differentiates good organizations from great ones. Big ideas from …

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11 scary statistics about workplace stress

For most working people, stress has become a fact of life. As we go through our days — jam-packed with work demands, family obligations, community commitments, and the desire to just veg out in front of Netflix for seven hours — we have come to expect that overwhelmed, I’ll-never-get-it-all-done feeling …

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Guest blog: Aging intelligently at work

I’m delighted to feature a guest blog today from Dempsey Dybdahl of Dempsey’s Mobility Joint. Dempsey helps people age intelligently so they can remain healthy and mentally sharp until they drop dead. I asked her to share her thoughts on aging intelligently in the workplace. Today’s workforce is living longer. We are …

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From bitching to fixing: How to solve problems at work without getting fired

If you’re like most modern working folks, you have no shortage of complaints about your employer. And whether your complaints are small and petty (“the free break room smoothies are too chunky!”) or big and scary (“the boss is a bully!”), you know that they affect your human experience of …

Always treat your employees exactly as you want them to treat your best customers. --Stephen R. Covey

Build a culture your customers will love

This article originally appeared on Culture University, a website dedicated to positively impacting society on a global scale through culture awareness, education, and action. The faculty and contributors to Culture University are brilliant. Highly recommended. Creating an exceptional customer experience has become a top priority for the world’s greatest organizations …